Privacy Policy

1. Introduction

This Privacy Policy explains how Red Army Holdings LLC, doing business as Red Army Futbol ("Red Army Futbol," "we," "us," or "our"), collects, uses, shares, and protects information in connection with the Rise Through mobile application (the "App") and the website located at https://redarmyfutbol.com (the "Website," and together with the App, the "Service").

Rise Through is a youth soccer player-development platform. Parents and guardians create and manage accounts on behalf of their children ("Players") to book training sessions, purchase training packages, track skill progress and rank, and receive service communications.

Effective Date: July 24, 2026.

By creating an account or using the Service, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information in three general ways: (a) information you or your child's parent/guardian provide directly, (b) information generated by using the Service (such as booking and progress records), and (c) information collected automatically through devices and app usage. Each category is described in the sections below.

3. Information Provided by Parents or Guardians

When a parent or guardian creates an account, we collect:

• Parent or guardian full name
• Email address
• Password or other account authentication information
• Phone number, if provided
• Email communication preferences
• Payment-related transaction identifiers (see Section 6, Payment Information)
• Support requests and communications sent to us

4. Player and Child Information

To provide training bookings, progress tracking, and rank advancement, a parent or guardian may add the following information about a Player to their account:

• Player name
• Player age or date of birth, if collected
• Player profile image
• Skill-trial photos or videos submitted for achievement review
• Training rank, Armilla level, achievements, and technical progress notes
• Training-session bookings
• Cancellation and attendance history
• Session-credit balance
• Package-purchase history associated with the Player

This information is entered by the parent or guardian, not by the child directly, and is used solely to operate the training, booking, and progress-tracking features of the Service described to the parent or guardian at signup.

5. Automatically Collected Information

When you use the App or Website, we and our service providers may automatically collect:

• Device information (such as device type, operating system, and device identifiers)
• IP address
• App activity and usage information (such as pages or screens viewed and features used)
• Crash reports and technical diagnostics
• Push-notification tokens, if push notifications are enabled on your device

This information helps us operate, secure, and improve the Service. It is generally used for app functionality and troubleshooting rather than for advertising purposes. See Section 12 (Analytics and Crash Reporting) for more detail.

6. Payment Information

Payments for training packages and sessions are processed through Stripe, a third-party payment processor. When you make a purchase, Stripe collects and processes your payment card information directly.

Red Army Futbol does not directly collect, view, or store complete credit card numbers, card security codes (CVV), or other full payment credentials. We receive limited transaction information from Stripe, such as a transaction identifier, payment status (e.g., succeeded, refunded), purchase amount, and the package purchased, which we use to apply session credits to the correct account and maintain purchase records.

Stripe's collection and use of your payment information is governed by Stripe's own privacy policy, available at https://stripe.com/privacy. We encourage you to review it.

7. How We Use Information

We use the information described above to:

• Create and manage parent and Player accounts and profiles
• Process training-package purchases and apply session credits
• Enable booking, rescheduling, and cancellation of training sessions
• Track attendance, rank, Armilla level, and skill-achievement progress
• Review skill-trial photo or video submissions for achievement approval
• Send booking confirmations, reminders, and other service-related communications
• Send email updates that a parent or guardian has opted to receive
• Provide customer support and respond to inquiries
• Maintain the security, integrity, and proper functioning of the Service
• Diagnose technical issues and improve app performance
• Comply with legal, accounting, and tax obligations

8. Legal Bases for Processing (Where Applicable)

For users located in jurisdictions that require a stated legal basis for processing personal information (such as the European Economic Area or United Kingdom, to the extent applicable), we process information on the following bases: performance of a contract with you (to provide the Service you sign up for), your consent (such as for optional communications or notifications), our legitimate interests (such as securing and improving the Service), and compliance with legal obligations (such as tax and accounting recordkeeping).

[App Owner: Confirm whether the Service is offered to users outside the United States. If the Service is offered only within the United States, this section may be simplified or removed — flagged for confirmation.]

9. How We Share Information

We do not sell personal information, and we do not use personal information for cross-app or third-party behavioral advertising. We share information only in the following circumstances:

• With service providers who help us operate the Service (see Section 10, Third-Party Service Providers)
• With Stripe, to process payments
• To comply with a legal obligation, subpoena, court order, or governmental request
• To protect the rights, property, or safety of Red Army Futbol, our users, or others, including in cases of suspected fraud
• In connection with a merger, acquisition, financing, or sale of business assets, subject to standard confidentiality protections
• With your consent, or at the direction of the parent or guardian on the account

10. Third-Party Service Providers

We use the following categories of third-party service providers to operate the Service. Each provider processes information only as needed to perform its function and is expected to maintain appropriate confidentiality and security protections.

• Base44 — application development platform, infrastructure, database, authentication, and hosting
• Stripe — payment processing
• Resend (or another email-delivery provider) — transactional emails, booking reminders, and service communications
• Apple — app distribution, device services, and push notifications for iOS users
• Website and app hosting providers
• Analytics and crash-reporting providers, only if and when such tools are enabled (see Section 12)
• Other contractors as necessary to operate, support, or secure the Service

[App Owner: Please confirm the exact name of the email-delivery provider(s) in use and any additional analytics or crash-reporting tools, so this section can be finalized.]

11. Cookies and Similar Technologies

The Website may use cookies and similar technologies (such as local storage) to keep you signed in, remember preferences, and understand basic Website usage. The App may use comparable local device storage for the same purposes.

We do not use cookies or similar technologies for third-party behavioral advertising. Most browsers allow you to control or disable cookies through browser settings; disabling cookies may affect certain Website features.

12. Analytics and Crash Reporting

If enabled, we may use analytics or crash-reporting tools to understand app performance, identify bugs, and improve reliability. Any such tools are used strictly for app functionality and stability purposes, not for advertising or cross-app tracking.

[App Owner: Confirm whether any analytics or crash-reporting SDK (e.g., a crash-reporting tool) is currently integrated into the App. If none is currently active, this section should state that no analytics or crash-reporting tools are currently in use, and be updated if that changes.]

13. Push Notifications and Email Communications

If you enable push notifications, we may send booking reminders, session updates, and other service-related alerts to your device using a push-notification token associated with your device. You can disable push notifications at any time through your device settings.

We may also send email communications, including booking confirmations and reminders, session-credit and payment updates, rank and achievement updates, and, where opted in, general announcements or promotional updates. Parents and guardians can manage email communication preferences within the app (Profile → Email Preferences, or similar) or by contacting us at info@redarmyfutbol.com. Transactional emails necessary to operate your account (such as booking confirmations) may continue even if promotional emails are turned off.

14. Data Retention

We retain personal information for as long as your account remains active, and for a reasonable period afterward to fulfill the purposes described in this Policy, including:

• Maintaining accurate booking, attendance, and session-credit records
• Complying with tax, accounting, and financial recordkeeping obligations
• Resolving disputes and enforcing our agreements
• Preventing fraud and abuse of the Service

[App Owner: Confirm specific retention periods if known — for example, a defined number of years for financial/transaction records — so exact timeframes can be added here.] Where specific retention periods are not defined, we retain information for no longer than reasonably necessary for these purposes, after which it is deleted or anonymized.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, or disclosure, including relying on our infrastructure provider's (Base44) security controls and Stripe's PCI-compliant payment processing.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at info@redarmyfutbol.com.

16. Account and Data Deletion

Parents and guardians may request or begin deletion of their account and associated Player profiles directly within the App by navigating to Profile → Delete Account. You may also request deletion by contacting us at info@redarmyfutbol.com.

Upon a verified deletion request, we will delete or anonymize personal information associated with the account, except where we are required or permitted to retain certain records, including:

• Financial and transaction records needed for accounting, tax, or legal compliance
• Records needed to resolve disputes, investigate fraud, or enforce our agreements
• Information already fully anonymized or aggregated so that it no longer identifies you

[App Owner: Confirm the expected timeframe to fully process a deletion request (e.g., a number of business days) so it can be stated here.]

17. Parent and Guardian Rights

Because Player profiles are created and managed by a parent or guardian, that parent or guardian is responsible for and controls the information associated with their child's profile. Parents and guardians may, at any time:

• Review the information stored in a Player profile through the app
• Correct or update inaccurate Player information
• Request deletion of a Player profile and associated data, subject to Section 16 above
• Contact us with any question or concern about their child's information at info@redarmyfutbol.com

18. Children's Privacy

Rise Through is designed to be used by parents and guardians on behalf of their children. Children should not independently create their own accounts, submit their own personal information, or use the Service without the involvement and supervision of a parent or guardian. All Player profiles must be created and managed by an adult parent or guardian.

We limit the Player information we collect to what is reasonably necessary to provide training bookings, attendance tracking, and skill-progress features described to the parent or guardian at signup (see Section 4). We do not knowingly permit children to create accounts on their own or to submit information independent of a parent or guardian's account.

We do not claim, and this Policy should not be read to claim, full compliance with the Children's Online Privacy Protection Act (COPPA) or any other specific children's-privacy statute. Rather, our practices are structured around parent/guardian-controlled accounts, limited and purpose-specific collection of child information, and a direct contact channel for any questions or concerns. If you are a parent or guardian and believe your child's information was collected or used inconsistent with this structure, please contact us immediately at info@redarmyfutbol.com so we can investigate and, where appropriate, correct or delete the information.

[App Owner: This section should be reviewed with a qualified privacy attorney to confirm whether additional COPPA-specific commitments, verifiable parental consent mechanisms, or disclosures are required given your specific data practices and user base.]

19. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may give you additional rights regarding your personal information, including the right to know what personal information we collect, use, and disclose; the right to request deletion of personal information; the right to correct inaccurate personal information; and the right to non-discrimination for exercising your privacy rights.

We do not sell personal information and do not share personal information for cross-context behavioral advertising, as those terms are defined under California law. To exercise any California privacy rights, contact us at info@redarmyfutbol.com. We may need to verify your identity (or your authority to act on behalf of a Player) before fulfilling certain requests.

[App Owner: Confirm current annual revenue and user volume with a privacy attorney to determine whether the business meets CCPA/CPRA applicability thresholds.]

20. Other U.S. State Privacy Rights

Depending on where you live, other U.S. state privacy laws (for example, in states such as Virginia, Colorado, Connecticut, Utah, or others that have enacted comprehensive privacy legislation) may provide similar rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. To exercise any applicable state privacy rights, contact us at info@redarmyfutbol.com.

[App Owner: This section should be reviewed by a qualified privacy attorney to confirm applicability based on where your users are located and the specific requirements of each state's law.]

21. International Users

Rise Through is operated from the United States and is intended primarily for users located in the United States. If you access the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

[App Owner: Confirm whether the Service is knowingly offered outside the United States. If not, this section can note that the Service is not directed to users outside the United States.]

22. Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is no accepted industry standard for how to respond to these signals, our Website does not currently respond to Do Not Track browser signals.

23. Links to Third-Party Services

The Service may contain links to third-party websites or services (for example, a link to schedule an evaluation, or a link to Stripe's checkout page). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or legal requirements. If we make material changes, we will update the "Effective Date" above and, where appropriate, provide additional notice (such as an in-app notification or email). Your continued use of the Service after an update constitutes acceptance of the revised Policy.

25. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your (or your child's) personal information, please contact us at:

Red Army Holdings LLC, DBA Red Army Futbol

Email: info@redarmyfutbol.com

Support: https://redarmyfutbol.com/app

Location: Florida, United States